In early 2020, the emergence of COVID-19 drastically and fundamentally changed the organization of social and economic life in the United States. For approximately six weeks in April and May, the research team at the University of Pennsylvania School of Social Policy & Practice (UPenn) gathered data describing the impact of the Whole Family Approach as applied by two social service collaboratives in the New York City metro area: Familia Adelante in the South Bronx and Families for Literacy in Jersey City, NJ. UPenn conducted a series of interviews across both collaboratives to understand the specific challenges faced by the collaboratives and their responses to these challenges using the Whole Family Approach within the urban landscape.